Device Reconnection

Work professional strengthening security and compliance

If your device/server stops communicating with our Device Management Service, the interruption means we are unable to capture accurate meter reading data, trigger automatic consumables replenishment or provide proactive support services for your device, causing disruption to these services.


We are committed to successfully fulfilling the delivery of the Device Management Service & improving your experience, we ask for your cooperation to ensure your devices remain consistently connected.


The effected RDS version on your server or the device serial number will be referenced in the email you have received.


If your device has stopped communicating with us, please follow the instructions in the 'Device has stopped communicating' section below.


If your server has stopped communicating with us, please follow the instructions in the 'Server has stopped communicating' section below.


If you have any issues, please contact Canon Support

Device has stopped communicating

How to do a communications test on your device

Server has stopped communicating

CDCA fails to communicate with UGW (for server administrator)

IWMC-RDS fails to communicate with devices (for server and devices administrator)

IWMC-RDS fails to communicate with UGW (for server administrator)

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