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Product Repair

Coronavirus

During these exceptional times safeguarding the welfare of our customers and employees is our top priority and that involves adapting our way of working in some areas. We are doing everything possible to anticipate, prepare for and minimise any potential disruption. 
 
With this in mind, Canon Service & Repair Centres are operating with reduced staffing levels and other employees are working remotely during this time to limit the risk of infection. At this time, we continue to accept repairs received via courier delivery but our customer reception is closed. There may be a delay in repair times and we do not yet know when we will be able to resume our normal service levels.
 
Our Canon Authorised Service Partners, are also facing similar challenges, so prior to sending in your product for repair we recommend you contact them in advance. 
 
With this in mind, please consider if your repair is urgent as some courier services may also be impacted. We apologise for any inconvenience caused and thank you for your understanding and support, as we continue to review and address the situation. If you need assistance, calls & emails will continue to be handled as usual so please contact us. We will update you as the situation develops.

Repair Centres

Please select your product using the search filters to ensure you find the correct authorised repair facility that can repair your Canon product.

You can then take your product directly to the repair centre or arrange for it to be delivered, please view the repair process for more information.



Please note – Depending on your country you may be eligible for an On-Site Warranty Service if you own an imageRUNNER C1225iF, PIXMA PRO-1, imagePROGRAF PRO-1000 or a selected MAXIFY or i-SENSYS printer. If your printer is covered by the Canon European Warranty System (EWS) then please first check for availability and, if eligible, contact us directly to arrange the On-Site Warranty Service. If you are not eligible for On-Site service then you can locate an authorised repair centre below.

MAXIFY & PIXMA Products – removal of ink cartridges from these products prior to shipping for repair will result in damage to the printhead and may invalidate your Canon warranty. Please follow the transportation instruction as per the User Manual for your Canon product.

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