Without the right system in place, sorting mail is time-consuming, open to error and doesn’t let you see who has seen mail or when.
A digital mailroom allows all incoming mail to be automatically captured, identified, validated and sent with relevant index data to the right systems or people.
The benefits of Canon’s Digital Mailroom
Benefits
Save money
Improve efficiency and reduce waste
Benefits
Respond faster
More efficient mail processing helps you deliver better customer service
Benefits
Improve sharing
Give your workforce easy access to their mail wherever they are
Benefits
Secure your mail
Develop a more secure way of handling confidential information
Exploring the mailroom of tomorrow
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This solution has improved operational productivity and increased our responsiveness to customers.
An international life insurance, pensions and asset management provider, Aegon was looking for a faster way to process mail between the company and its 2 million UK customers. As well as being costly and labour-intensive, Aegon’s inefficient mail processing system was having an impact on the customer service it delivered.
The solution
Using a multi-phase approach, we helped Aegon transform its mail processing technology by implementing our Digital Mailroom solution. Our aim was to streamline and automate key workflows, while centralising mail processing and storage in a new off-site facility.
The benefits
This solution led to 50% faster mail processing, halved labour costs and led to a total 25% cost saving by reducing paper printing and storage. As well as increasing customer satisfaction by cutting response times, the new system gave Aegon full process control and reduced compliance risks.
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