A faster, smarter way to handle mail.
A digital mailroom allows all incoming mail to be automatically captured, identified, validated and sent with relevant index data to the right systems or people.
Improve efficiency and reduce waste
More efficient mail processing helps you deliver better customer service
Give your workforce easy access to their mail wherever they are
Develop a more secure way of handling confidential information
Exploring the mailroom of tomorrow
Alan Watson
Relationship Manager, Aegon UK
An international life insurance, pensions and asset management provider, Aegon was looking for a faster way to process mail between the company and its 2 million UK customers. As well as being costly and labour-intensive, Aegon’s inefficient mail processing system was having an impact on the customer service it delivered.
Using a multi-phase approach, we helped Aegon transform its mail processing technology by implementing our Digital Mailroom solution. Our aim was to streamline and automate key workflows, while centralising mail processing and storage in a new off-site facility.
This solution led to 50% faster mail processing, halved labour costs and led to a total 25% cost saving by reducing paper printing and storage. As well as increasing customer satisfaction by cutting response times, the new system gave Aegon full process control and reduced compliance risks.
Opened, scanned, identified, checked and read to extract key data
Automatically sorted, indexed and archived
Sent to the correct recipient, accessed via any smart device
Streamline your HR processes by automating workflows to enable greater control and visibility
Boost your business and explore new ways to engage customers using our digital communication solutions
Take control of your cashflow and discover how an optimised invoicing process saves you time and money
